Alternative payment assistance for travel platforms

Keep Russian and CIS customers when card payments fail.

RaPAY helps online travel platforms complete orders from Russian-speaking and CIS customers who cannot use standard international cards. Start with a low-risk manual pilot, then automate only after the numbers are proven.

Discuss a pilot Open partner cabinet

10+ years Operational experience

Multi-sector Retail, travel, transfers, hotels, clinics

High volume Large annual payment operations

Company background

RaPAY is built on real payment and service operations.

RA works with practical business cases where customers need reliable payment support, clear confirmations, and human assistance when standard online flows do not work.

Retail networks

Payment support, merchant operations, balances, and service workflows for shops and distributed points.

Tours and excursions

Assisted payments for time-sensitive bookings, local providers, and Russian-speaking customers abroad.

Transfers and tickets

Bus, ferry, transfer, and route-based services where failed checkout means an immediately lost sale.

Hotels and clinics

Prepayments, deposits, appointment confirmations, and support-heavy customer communication.

Operational proof

Designed for partners who need more than a payment link.

Support RU / EN communication

Payment Alternative assisted flow

Control Status and reconciliation

The first pilot can stay manual, but the operating model is prepared for scale: status tracking, order confirmation, refund handling, partner reporting, and future API integration.

Global market context

Russian-speaking travelers are still global. Payment access is fragmented.

International travel demand from Russian-speaking and CIS customers remains meaningful across Asia, the Middle East, the Caucasus, and selected European routes. At the same time, card-network restrictions, bank limitations, and local checkout rules often create friction at the final payment step.

CIS Middle East Southeast Asia Caucasus

Millions of annual trips Russian citizens continue to travel abroad for leisure, medical services, family trips, transfers, hotels, and local experiences.

Checkout is the weak point Since 2022, many standard international card flows no longer work for Russian-issued cards outside Russia.

Compliance-first assistance RaPAY positions the flow as assisted payment support within partner policies, customer verification, refund rules, and applicable compliance checks.

The problem

Some customers are ready to buy, but cannot finish payment.

Travel platforms already attract demand from CIS customers. The friction appears at the final step: cards are declined, local payment options are unavailable, and support teams do not have a simple route to save the booking.

RaPAY offers a separate assistance flow for these cases, so the platform can recover otherwise lost revenue without rebuilding its checkout.

This is especially relevant for travel, transfers, hotels, excursions, medical services, and other categories where customers need confirmation quickly and are willing to use an assisted payment route.

How it works

A simple assisted payment flow

Referral

Your support team or checkout page sends the customer to a RaPAY payment request page.

Assistance

RaPAY verifies the order details and helps the customer complete payment in Russian or English.

Confirmation

After payment, RaPAY confirms the order details with your team using the agreed channel.

Booking completed

Your platform issues the booking, the customer receives confirmation, and commissions are reconciled.

Technology

Partner checkout can start with one terminal link.

A partner can send the customer to a dedicated RaPAY terminal with order amount and currency already filled in. The customer only confirms personal details and completes payment.

rapay.kz/partner-terminal

Order amount

THB

Name Phone Email

Prefilled payment link

Example: /boonsiri?amount=12500&currency=THB&order=BK-10482. Amount, currency, and customer fields can be passed from the partner order.

Data synchronization

During the pilot, confirmations can be manual. After validation, order status, payment result, refunds, and reconciliation can move through API or scheduled exports.

Partner cabinet

Partners can receive a dashboard with transactions, statuses, daily turnover, customer references, downloadable reports, and support notes.

Partner workspace

Personal cabinet for control and trust.

The cabinet can show assisted orders, paid and pending transactions, booking references, customer contacts, refunds, partner commission, and reconciliation files.

Partner dashboard Today

24Orders

18Paid

3Pending

BK-10482Paid12,500 THB TR-88301Pending4,200 THB HT-55019Refund review180 USD

Pilot proposal

Start manually. Measure honestly. Automate.

The first pilot should be intentionally small: enough real orders to test customer demand, operational workload, refund scenarios, and partner economics.

No setup fee during the pilot
Commission only on successful assisted orders
Shared support channel for booking confirmation
Weekly pilot report with orders, issues, and conversion notes

Draft commercial terms

Clear conditions before scaling

Commission model

Final fee is agreed per partner. The default pilot model is customer-paid or shared commission on successful transactions.

Refunds and cancellations

Refund rules follow the travel provider policy. Currency differences and processing fees must be defined before launch.

Support

RaPAY handles customer payment communication. The platform keeps responsibility for ticket, booking, and service fulfillment.

Partner contact

Interested in a small pilot?

Send us a short note with your platform name, typical order value, and the countries or customer groups where payment issues appear most often.

Email pilot@rapay.kz Website RaPAY payment service Suggested subject Partner pilot for retained customers